Customer Support

Your product. Your peace of mind.

Whether it's installation, filters, hydrogen output, scent diffusion, air purification, or maintenance — we're here to help.

Need assistance?

Just reach out — our team will guide you directly.

WhatsApp / Call: +65 9118 4338

Email: support@velta.sg

To help us respond faster, please include your product model, a short description of the issue, and a photo or video if possible.

Warranty & Service Coverage

Hydrogen Devices

HydroVitality Hydrogen Inhalation Device3 Years Warranty
Hhuhu Hydrogen Water Device2 Years Warranty

Water Purifiers

Standard Warranty1 Year
Optional Extended Warranty PlansAvailable (contact support)

Air Purifiers

All Velta Air Purifiers1 Year Warranty

Local Singapore Support

All Velta products come with full local support in Singapore.

Faster diagnosis
Genuine replacement parts
Real technicians
Direct WhatsApp support
No overseas shipping for service
Priority assistance

Premium products deserve premium after-sales care — and we take this seriously.

Extended Warranty Plans

Prefer longer coverage and peace of mind? We offer optional plans that include:

  • Extended warranty protection
  • Priority support
  • Annual reminders for maintenance
WhatsApp Us to Enquire

The Velta Promise

Simple support

Fast responses

Local warranty

Genuine parts

Velta is committed to delivering a premium experience — from the moment you unbox your product to every service request afterward.