Warranty Policy
Local warranty and support for products purchased from Velta Singapore or an authorised Velta partner.
Warranty periods
The warranty period begins on the purchase date shown on your receipt or order confirmation.
HydroSpark+, HydroForm+ and HydroView+ water purifiers24 months
Hhuhu hydrogen water machine24 months
HydroVitality (legacy support only; not currently offered)3 years
Your purchase documentation contains the current coverage and claim terms for your product. Contact us if you need a copy or want to confirm how the warranty applies to a particular issue.
Make a warranty claim
Send us the product model, serial number, proof of purchase, a short description of the issue and clear photos or video where possible. Our Singapore support team will assess the information and explain the next step.
WhatsApp / Call: +65 9118 4338
Email: support@velta.sg