Delivery Information
How and when your Velta order arrives.
Shipping Options & Fees
Delivery is free above a minimum order value. Below that, a delivery fee applies at checkout.
Any delivery fee is shown clearly before you complete your purchase. Large or heavy items that need special handling or installation may cost extra. We will tell you before you commit.
Delivery Timeframe
Delivery timelines begin after payment has been confirmed. Actual delivery dates may vary depending on stock availability and scheduling.
For products requiring professional installation, our team will coordinate a suitable appointment after your order is confirmed.
What If You're Not at Home
If you are not available at the time of delivery, our courier will attempt to contact you to reschedule. You may also request a new delivery time by reaching out to us via WhatsApp.
Please ensure that someone is available to receive the delivery, especially for items that require a signature or installation scheduling.
Delivery Coverage
We deliver island-wide across Singapore, including HDB estates, condominiums, landed properties, and commercial addresses.
Deliveries to certain locations such as Sentosa, offshore islands, and restricted-access premises may incur additional fees or require special arrangements. We will notify you if this applies to your order.
Order & Delivery Process
Orders are processed once payment has been confirmed. You will receive an order confirmation email with your order details and estimated delivery date.
If your order contains multiple items, they will be shipped together in a single delivery unless you request otherwise or certain items are on different timelines (e.g. pre-order items).
You will be notified when your order is dispatched, along with any relevant tracking information.
Inspection on Delivery
We recommend inspecting your delivery upon arrival. Please check the following:
- Correct product model received
- Packaging is intact and undamaged
- No visible damage to the product
- All accessories and parts are included
If you notice any issues, please contact us within 24 hours of delivery at support@velta.sg or WhatsApp +65 9118 4338 with photos of the issue.
Failed Delivery Attempts
If the first delivery attempt is unsuccessful, a second attempt will be arranged. Please ensure that you are contactable and available during the rescheduled delivery window.
A third or later delivery attempt, or special arrangements after repeated missed deliveries, may be charged.
Self-Collection
Self-collection is available at our Experience Centre by appointment only. Please contact us after placing your order to arrange a collection time.
You will need to present your order confirmation and a valid form of identification when collecting your product.
Questions About Your Delivery?
If you have any questions about delivery, scheduling, or your order status, please reach out to our team: