Delivery Information
How and when your Velta order arrives.
Shipping Options & Fees
Delivery is free above a minimum order value. Below that, a delivery fee applies at checkout.
Any delivery fee is shown clearly before you complete your purchase. Large or heavy items that need special handling or installation may cost extra. We will tell you before you commit.
Delivery Timeframe
Delivery times start once we confirm your payment. Actual dates may vary with stock and scheduling.
If your product needs professional installation, we will arrange an appointment with you once your order is confirmed.
What If You Are Not at Home
If you are out when we deliver, our courier will try to contact you to reschedule. You can also message us on WhatsApp to ask for a new delivery time.
Please make sure someone is available to receive the delivery, especially for items that need a signature or an installation appointment.
Delivery Coverage
We deliver island-wide across Singapore, including HDB estates, condominiums, landed properties, and commercial addresses.
Delivery to some locations, such as Sentosa, offshore islands and restricted-access premises, may cost extra or need special arrangements. We will tell you if this applies to your order.
Order & Delivery Process
We process your order once your payment is confirmed. We will email you an order confirmation with your order details and estimated delivery date.
If you order several items, we deliver them together unless you ask us not to, or some items are on a different timeline (such as pre-orders).
We will let you know when your order is dispatched and send any tracking details.
Inspection on Delivery
Please check your delivery when it arrives:
- Correct product model received
- Packaging is intact and undamaged
- No visible damage to the product
- All accessories and parts are included
If you notice any issues, please contact us within 24 hours of delivery at support@velta.sg or WhatsApp +65 9118 4338 with photos of the issue.
Failed Delivery Attempts
If our first delivery attempt is unsuccessful, we will arrange a second one. Please make sure we can reach you and that you are available during the new delivery window.
We may charge for a third or later delivery attempt, or for special arrangements after repeated missed deliveries.
Self-Collection
You can collect your order from our Experience Centre by appointment only. Contact us after you place your order to arrange a time.
Please bring your order confirmation and a valid form of identification when you collect.
Questions About Your Delivery?
Questions about delivery, scheduling or your order status? Contact our team: