Warranty Policy
Every Velta product is backed by local warranty and support you can count on.
1. Warranty Periods
All Velta products come with a manufacturer warranty. The warranty period begins from the date of purchase and varies by product category:
Warranty coverage is limited to the original purchaser and is non-transferable unless otherwise agreed in writing.
2. What the Warranty Covers
The warranty covers defects in materials and workmanship under normal use, including:
- Manufacturing defects
- Electronic components and circuit boards
- Motors, pumps, and compressors
- Displays, sensors, and control panels
- Structural and housing parts
- Leakage caused by manufacturing fault
At our discretion, Velta will repair the defective product, replace the affected parts with genuine components, or replace the entire unit if repair is not feasible.
3. What the Warranty Does Not Cover
The following are not covered under the standard warranty:
- Consumable items such as filters, cartridges, and membranes
- Normal cosmetic wear and tear (scratches, discolouration, fading)
- Damage caused by drops, impacts, misuse, or negligence
- Use of non-Velta accessories, parts, or filters
- Damage from voltage surges, electrical faults, or improper power supply
- Failure to perform recommended maintenance
- Commercial or industrial use unless pre-approved by Velta
Note on Hydrogen Devices: Hydrogen output may gradually decline over extended use due to natural membrane ageing. This is considered normal wear and is not covered under warranty. Membrane replacement services are available upon request.
4. Warranty Conditions
To be eligible for warranty service, the following conditions must be met:
- The product was purchased from Velta Singapore or an authorised Velta partner
- The serial number is intact and has not been altered, removed, or defaced
- The product has been used in accordance with the user manual and instructions
- Filters and consumables have been replaced on the recommended schedule
- Proof of purchase (receipt or order confirmation) is provided
The warranty will be void if the product has been repaired, modified, or serviced by anyone other than Velta or a Velta-authorised technician.
5. How to Make a Warranty Claim
To submit a warranty claim, contact our support team through any of the following channels:
WhatsApp / Phone: +65 9123 4567
Email: support@velta.sg
Please have the following information ready:
- Your full name and contact number
- Product model name
- Serial number
- Proof of purchase (receipt or order confirmation)
- A clear description of the issue, along with photos or a video if possible
Our team will assess your claim and provide guidance on the next steps, which may include a diagnostic visit, product collection for repair, or a replacement.
6. Local Support
All warranty and service matters are handled locally in Singapore. You will never be asked to ship your product overseas for repair.
7. Extended Warranty & Service Plans
Want additional peace of mind? We offer optional extended warranty and service plans that include:
- Extended warranty coverage beyond the standard period
- Priority support and faster response times
- Filter replacement reminders and scheduling
To enquire about extended plans, reach out to us via WhatsApp or visit our Support page.
WhatsApp Us to Enquire