Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the website velta.sg ("Website") and the purchase of products from Velta Singapore ("Velta", "we", "us", or "our").

By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or make any purchases.

We reserve the right to update or modify these Terms at any time without prior notice. Changes will take effect immediately upon being posted on this page. Your continued use of the Website constitutes acceptance of any revised Terms.

We make every effort to display product colours, images, and descriptions as accurately as possible. However, actual colours may vary slightly due to monitor settings, lighting conditions, and manufacturing processes.

Product specifications, features, and availability are subject to change without notice. Velta reserves the right to modify product details, pricing, and availability at any time. If a product you have ordered is unavailable, we will notify you and offer an alternative or a full refund.

Velta delivers across Singapore. Delivery timelines depend on product availability, stock levels, and whether professional installation is required.

Estimated delivery times will be communicated at the point of purchase. While we make every effort to meet these estimates, they are not guaranteed and may vary due to unforeseen circumstances.

For more details, please refer to our Delivery Information page.

7.1 No Change-of-Mind Returns

Due to the nature of our products, we do not accept returns for change of mind once a product has been opened, used, or installed.

7.2 Unopened & Unused Products

If a product is unopened and unused, you may request a return within 7 days of delivery, subject to the following conditions:

• The product must be in its original packaging with all accessories, manuals, and free gifts included
• The packaging must not be damaged or tampered with
• Return shipping costs are borne by the customer
• A restocking fee may apply

7.3 Wrong Item or Missing Parts

If you receive the wrong item or your order is missing parts, please notify us within 48 hours of receiving the delivery. We will arrange for a replacement or resolution at no additional cost to you.

7.4 Damaged or Defective on Arrival

If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange for a replacement, repair, or refund as appropriate.

7.5 Non-Eligible Returns

The following items are not eligible for return:

• Products that have been installed, used, or activated
• Consumable items (filters, cartridges, membranes)
• Products with removed or damaged serial number labels
• Products damaged due to misuse or negligence

Certain Velta products require periodic maintenance (e.g. filter replacements, descaling, membrane checks) to ensure optimal performance and to maintain warranty validity.

Only Velta-approved parts and accessories should be used. The use of non-genuine or incompatible parts may void your warranty and could affect product performance or safety.

Please refer to your product manual for recommended maintenance schedules, or contact our support team for guidance.

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.