Privacy Policy
Your privacy matters to us. Here's how we handle your information.
1. General
Velta Singapore ("Velta", "we", "us", or "our") is committed to protecting your personal information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (velta.sg), purchase our products, or interact with our services.
2. Collection & Use of Personal Information
We may collect the following types of personal information when you interact with us:
- Full name
- Delivery and billing address
- Email address
- Phone number
- Product model and serial number
- Purchase details and transaction history
We use your personal information to:
- Process and fulfil your orders
- Provide customer support, installation, and warranty services
- Send promotional materials and product updates (with your consent)
- Improve our products, services, and website experience
- Comply with legal obligations
3. Access to Your Information
You have the right to request access to the personal data we hold about you. To make an access request, please write to us at support@velta.sg.
We will respond to your request within a reasonable timeframe and in accordance with applicable laws. A small administrative fee may be charged for processing access requests.
4. Accuracy of Information
We take reasonable steps to ensure that your personal data is accurate and up to date. Please notify us promptly if any of your personal information changes so that we can update our records accordingly.
You may update your information by contacting us at support@velta.sg.
5. Disclosure of Information
We may share your personal information with trusted third parties who assist us in operating our business, including:
- Service partners and authorised dealers
- Courier and logistics providers
- Professional installers and service technicians
- Payment processors
These parties are contractually obligated to keep your data confidential and to use it only for the purposes we have specified.
We may also disclose your personal information where required by law, regulation, court order, or governmental authority.
6. Protection & Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure servers with encryption
- Restricted access to personal data on a need-to-know basis
- Regular security reviews and updates
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to implementing industry best practices.
7. Choice to Opt-Out
We may send you marketing communications about our products, promotions, and services with your consent. You may opt out of receiving marketing materials at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at support@velta.sg
Please note that opting out of marketing communications will not affect transactional messages related to your orders, deliveries, or support requests.
8. Access, Correction, or Deletion
You may submit a written request to access, correct, or delete your personal data at any time. Please direct all requests to:
Email: support@velta.sg
Subject Line: Personal Data Request — [Your Name]
We will process your request within a reasonable timeframe and notify you of the outcome. Please note that certain data may need to be retained for legal, regulatory, or legitimate business purposes.
9. Cross-Border Data Transfers
In the course of our business operations, your personal data may be transferred to, stored, or processed in countries outside of Singapore. By providing your personal information, you consent to such transfers.
We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, regardless of where it is processed.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with the updated effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
11. Third-Party Websites
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: